RETURN AND EXCHANGE POLICY
Dear customer, Wasabi values quality and service. If your experience with us, for any reason, was not correct, please contact us and we'll be happy to solve the problem.
Our phone number: +55 21 2143-2220
Our email: firstname.lastname@example.org
Wasabi Customer Service: available at or by phone + 55 (21) 2143-2220.
Problems with Delivery. If your product has not been delivered within the specified time, please contact our Customer Service Department immediately.
In the Product Delivery Act. The customer may immediately refuse the product in cases of open or defective packaging, broken product, product in disagreement with the request, reporting what happened to our Customer Service.
Repayment of Purchase. The customer has a period of 7 (seven) days from the moment he/she receives of the product to give up his/her purchase. In this case, the customer may choose to reimburse or exchange for another product of a different kind or model, receiving or complementing the price difference, if any.
Vices and/or flaw in the product. All our products respect the legal guarantee of 90 (ninety) days for any defects and/or defects, provided they are not due to incorrect or inappropriate use or storage. Once the defect is proven, the customer may also opt to cancel the purchase or exchange for another product of the same kind or different brand or model, receiving or complementing the price difference, if any.
ALL EXCHANGES ARE SUBJECT TO THE SERVICE OF THE EXCHANGE CONDITIONS PROVIDED FOR IN OUR POLICIES, AS WELL AS THE AVAILABILITY OF THE PRODUCT IN THE STOCK.
Refunds. The value of the products purchased, when refunded, will always be returned according to the payment method used at the time of purchase.
THE TERMS AND CONDITIONS SET FORTH HEREIN ARE NOT EXCEEDED TO THE EXTENT OF THE TERMS AND CONDITIONS REGARDING THIS SITE
EXCHANGE AND RETURN POLICY
We offer our customers quality products by seeking partnerships with the best suppliers. However, exchanges and returns of products are foreseeable situations, and the exercise of these rights must comply with the provisions of this Exchange and Returns Policy (the "Policy").
In exchange or return procedures of the product, the Customer Service must be previously contacted by e-mail or telephone + 55 (21) 2143-2220.
The communication must comply with the deadlines set forth in this Policy.
The products returned without the above communication, outside the determined period, or with absence of accompanying items / accessories, will be reshipped without previous consultation.
WE DO NOT EXCHANGE OR RETURN PROMOTIONAL PRODUCTS, except in cases of unplanned regret or defects, informed within the respective legal deadlines.
REFUND FOR REPENTANCE OR DEFECTS.
Return in case of repentance. In case the customer wishes to exercise his right of repentance, he may cancel the purchase even without motivation, within 7 (seven) days to be counted from the delivery of the product. In this case, the customer may request the return of the amounts paid or, alternatively, the exchange for another product of a kind, or different model, receiving or complementing the price difference, if any.
Return in case of defects. The customer may claim the defect of the merchandise within 30 (thirty) days, to be counted from the receipt of the product. In case the defect of the product is not healed, the customer has full right to demand the exchange for another of the same species or to opt for the cancellation of the purchase. In case the customer wants to exchange the product for another one equal to what he has bought, but the model is no longer available, the customer may choose another product of different kind, brand or model, receiving or complementing the price difference, if any. The count of the above deadlines starts from the moment the customer receives the product.
CONDITIONS FOR EXCHANGE OR RETURN
The customer may exchange or return the products purchased subject to the following conditions:
(i) Products shall bear manufacturer's labels and seals;
(ii) The products must be in their original packaging, accompanied by a manual and all their accessories, including, in particular, boxes / bags;
(iii) The products may not have been washed and/or show signs of use, such as odors, blemishes, grooves and sewing adjustments.
All products received will be subject to an evaluation, in order to determine if the return meets the requirements stipulated in this Policy.
Provided that the returned product meets the requirements stipulated herein, the customer will, in the case of returns, be refunded of his / her expenses with the product.
In the case of exchanges, the customer will receive, through the Customer Service, all the information for the exchange for the new product, and if the value of the chosen product exceeds the value of the product claiming, the customer must arrange the payment of the difference.
If the return or exchange is not in compliance with this Policy, the product will be returned to the customer, accompanied by a copy of the evaluation performed and, in this case, no refund will be due to the customer.
In case of return of products, the values will be refunded according to the form of payment used at the time of purchase.
The freight expenses for returns and exchanges within the terms stipulated in this Policy will be borne by Wasabi. We will send you a free post coupon so that you can send us the goods to be exchanged through a post office.
IN THE PRODUCT DELIVERY
It is important that the customer always check their product at the time of delivery by the carrier. In any of the following cases, the customer may immediately refuse the product and should contact the Customer Service Center:
(i) Open or damaged packaging;
(ii) Faulty product;
(iii) Product in disagreement with the request;
(iv) Lack of accessories.
However, if the above steps are not followed and the customer receives the product, the customer should contact the Customer Service to obtain information regarding the appropriate procedures to be taken.
Wasabi reserves the right to modify this Policy from time to time, always in accordance with current legislation. If this Policy is modified, a notice of the change will be posted on the Site. We recommend that this Policy be reviewed periodically by the customer.
The effective date of this Policy is October 23, 2013.