Kimono de Seda

Problems with Delivery.

If your product has not been delivered within the specified time, please contact our Customer Service Department immediately. Wasabi Customer Service can be activated by e-mail usewasabi@wasabi.net.br or by phone + 55 (21) 2143-2220.

In the Product Delivery Act.

The customer may immediately refuse the product in cases of defective or open packaging, broken product, product in disagreement with the request, reporting what happened to our Customer Service.

Repayment of Purchase.

The customer has a period of 7 (seven) days from the product receipt to give up his/her purchase. In this case, the customer may choose between refund and return or exchange for another product of a different kind or model, receiving or complementing the price difference, if any.

Vices and / or faulty in the product.

All our products respect the legal guarantee of 90 (ninety) days for any vices and / or faulty, provided they are not due to incorrect or inappropriate use or storage. Once the vice or faulty is proven, the customer may also opt to cancel the purchase or exchange for another product of the same kind or different model, receiving or complementing the price difference, if any.

ALL EXCHANGES ARE SUBJECT TO THE SERVICE OF THE EXCHANGE CONDITIONS PROVIDED FOR IN OUR POLICIES, AS WELL AS THE AVAILABILITY OF THE PRODUCT IN THE STOCK.

Refunds.

The value of the products purchased, when refunded, will always be returned according to the payment method used at the time of purchase.

THE TERMS AND CONDITIONS SET FORTH HEREIN ARE NOT EXCEEDED TO THE EXTENT OF THE TERMS AND CONDITIONS REGARDING THIS SITE

EXCHANGE AND RETURN POLICY

We offer our customers quality products by seeking partnerships with the best suppliers. However, exchanges and returns of products are foreseeable situations, and the exercise of these rights must comply with the provisions of this Exchange and Returns Policy (the "Policy").

General considerations
In the exchange or return procedures of the product, the Customer Service must be previously contacted by e-mail usewasabi@wasabi.net.br or telephone +55 (21) 2143-2220.
The communication must comply with the deadlines set forth in this Policy.
The products returned without the above communication, outside the determined period, or with absence of accompanying items / accessories, will be reshipped without previous consultation.

WE DO NOT EXCHANGE OR RETURN PROMOTIONAL PRODUCTS, except in cases of unplanned regret or defects, informed within the respective legal deadlines.

Repayments for Repentance or Faulty.
Return in case of repentance. In case the customer wishes to exercise his right of repentance, he may cancel the purchase even without motivation, within 7 (seven) days to be counted from the delivery of the product. In this case, the customer may request the return of the amounts paid or, alternatively, the exchange for another product of a kind, or different model, receiving or complementing the price difference, if any.

Return in case of faulty.

The customer may claim the faulty of the merchandise within 30 (thirty) days, to be counted from the receipt of the product. In case the defect of the product is not healed, the customer has full right to demand the exchange for another of the same species or to opt for the cancellation of the purchase. If the customer wants to exchange the product for another one equal to what he has bought, but the model is no longer available, the customer may choose another product of different kind or model, receiving or complementing the price difference, if any. The above terms start from the moment the customer receives the product.

Conditions for Exchange or Return

The customer may exchange or return the products purchased subject to the following conditions:

(i) Products shall bear manufacturer's labels and seals;

(ii) The products must be in their original packaging, accompanied by a manual and all their accessories, including, in particular, boxes / bags;

(iii) The products may not have been washed and / or show signs of use, such as odors, blemishes, grooves and sewing adjustments.
All products received will be subject to an evaluation, in order to determine if the return meets the requirements stipulated in this Policy.

Provided that the returned product meets the requirements stipulated herein, the customer will, in the case of returns, be refunded of his / her expenses with the product.

In the case of exchanges, the customer will receive, through the Customer Service, all the information for the exchange for the new product, and if the value of the chosen product exceeds the value of the product claiming, the customer must arrange the payment of the difference.

 

If the return or exchange is not in compliance with this Policy, the product will be returned to the customer, accompanied by a copy of the evaluation performed and, in this case, no refund will be due to the customer.
In case of return of products, the values ​​will be refunded according to the form of payment used at the time of purchase.

Freight Expenses

The freight expenses for returns and exchanges within the terms stipulated in this Policy will be borne by Wasabi. We will send you a free post coupon so that you can send us the goods to be exchanged through a post office.

 

In the Product Delivery Act

It is important that the customer always check their product at the time of delivery by the carrier. In any of the following cases, the customer may immediately refuse the product and should contact the Customer Service Center:

(i) Open or damaged packaging;

(ii) Faulty product;

(iii) Product in disagreement with the request;

(iv) Lack of accessories.

However, if the above steps are not followed and the customer receives the product, the customer should contact the Customer Service to obtain information regarding the appropriate procedures to be taken.

The delivery time is variable and depends on the city/country where you live and the type of freight selected at the time of purchase. Deliveries will be made by the Post Office or our partner carriers. This period begins to count only after the authorization of the purchase by the financial institution and the confirmation of registration data and such release can take up to 48 hours, according to the policies of the credit card administrators.

 

The amount of freight varies according to the place of delivery. The same will be indicated during the purchase, before the order is finalized. Wasabi offers some special freight conditions, check our service team.

 

We will begin preparing your delivery as soon as it is approved. Once the shipment is posted an automatic email will be sent stating the status of your order. Remembering that the delivery time is informed at the time of making your request.

 

Follow the deadlines estimated by our logistics partners.

- Rio de Janeiro - capital: 2 to 5 business days;
- Interior of the State of Rio de Janeiro: 4 to 8 working days;
- Other States of Brazil: 4 to 12 working days;
- Amazonas, Maranhão and Roraima: up to 18 working days;

- International Shipment: we may use UPS or Fedex: up to 15 days

Express Delivery: The benefit is available for certain Zip codes in Greater Rio. Where we offer a delivery with a special term.

 

Important information:

- The regular delivery period begins after confirmation of payment, always on the "useful" day following confirmation of the request;
- If your order has more than one item, these can be sent separately, according to the availability in stock;
- Deliveries are carried out from Monday to Friday, from 9am to 6pm;
- The delivery service is carried out through the Post offices or carriers hired by Wasabi;
- The receipt of the request can be made by third parties, such as condominium / residence employees and relatives.

Possible reasons for delay in delivery:
- Impossibility in delivery due to the absence of the customer in the delivery address registered in the site;
- Incorrect or incomplete cadastral address;
- Address change;
- Out-of-the-ordinary events for reasons inherent in our work, such as natural accidents, general strikes and / or any other force majeure;
- Your address can be classified by the Post Office as an area with a different delivery period. This means that the delivery time is redefined by the Post Office, at random to the term definitions informed on our site.

- The estimated time for International Shipment is 15 working days, this period being an estimate based on the average delivery time and whose compliance depends on the customs services and the post office in your country, so that delays may occur. Wasabi cannot be held responsible in this case.

- Object may be withheld by Customhouse. Custom legislation applies only to goods sold from Brazil to other countries. In this case it is up to the customer to pay the customs duties and the costs associated with any administrative aspects.

 

The deadlines for delivery vary according to the place of delivery, to consult them simply put the zip code of the delivery address at the closing of your purchase and consult the deadlines made available by our logistics operators.

 

Should there be any delay in delivery, please contact us at + 55 (21) 2143-2220 or usewasabi@wasabi.net.br.

 

If you do not receive the product within the timeframe provided please contact our team through our call center.

 

It is important to remember that 3 delivery attempts are made. The second and third attempts are carried out on the next succeeding business days. If the 3 attempts of home delivery are frustrated, the object will be available for delivery at the agency closest to the address of the recipient, for a period of 7 calendar days. After this deadline the object is returned to the sender. Make sure that the people in charge of receiving the request as doormen or staff, do not refuse to receive it.

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